Question 1

Who's driving the buggy?

Accepted Answer

The customer drives the buggy.The monitor accompanies the entire route in a dedicated vehicle, guiding the group and ensuring the safety of all participants.If you do not wish to drive, we can provide an instructor to drive a 4-seater buggy (subject to availability). This should be communicated at the time of booking.

Question 2

What driver's license is required?

Accepted Answer

To drive a buggy, a valid category B driving license is required.

Question 3

Is there a minimum and maximum age to participate?

Accepted Answer

Children can participate in our tours from the age of 4.For reasons related to personal accident insurance, the maximum age for eligibility is 75 years.

Question 4

Is it mandatory to wear a helmet?

Accepted Answer

No.Our buggies are equipped with seat belts and all the necessary safety systems for the activity.However, if you own a helmet and wish to use it, you may do so.

Question 5

Do buggies have manual or automatic transmissions?

Accepted Answer

All our buggies have an automatic transmission, making driving simple, comfortable and accessible to any driver with a category B license.

Question 6

Can I switch drivers during the tour?

Accepted Answer

Yes.It is possible to switch drivers during the tour, provided that all drivers have a valid driver's license.

Question 7

Are the prices per person or per buggy?

Accepted Answer

The prices shown are per buggy, regardless of the number of occupants.* 2-seater buggy: up to 2 people* 4-seater buggy: up to 4 peopleTherefore, you can share the cost of the ride with the other occupants of the buggy.

Question 8

Can I rent a buggy without a guide?

Accepted Answer

No.All our tours are conducted in a guided format, accompanied by an experienced monitor who guides the route and ensures the safety of all participants.

Question 9

What should I bring and how should I dress?

Accepted Answer

We recommend comfortable clothing that is appropriate for the day's weather conditions.Ideally, it should include:Closed-toe shoesClothes that can get dirty* Spare clothes (especially on rainy days)* Towel, slippers and shower gel if you intend to use the changing rooms for showering.We provide free protective eyewear for all participants.

Question 10

Are there changing rooms or showers?

Accepted Answer

Yes.We have changing rooms and showers available so you can change clothes and shower after your walk, if you wish.We recommend that you bring a towel, flip-flops, and shower gel if you intend to use our changing rooms at the end of the activity.💡 Even if you don't plan on showering, we recommend bringing a change of clothes for after your walk.

Question 11

Will I get dirty during the walk?

Accepted Answer

Yes, that's quite likely. Our routes are mostly off-road and may include mud, water, dust, and forest trails. We recommend comfortable clothing that can get dirty, and if you wish to use the changing rooms at the end, bring a towel, flip-flops, and shower gel.

Question 12

Can the tour take place in the rain?

Accepted Answer

Yes.Barring extreme weather conditions that may compromise the safety of participants, the tours are proceeding as normal.Moreover, on rainy days the experience can become even more fun and adventurous.

Question 13

Can I bring my GoPro or action camera?

Accepted Answer

Yes.You can use your own GoPro or action camera during the tour.We recommend bringing a mounting bracket compatible with the buggy's frame tubes to capture the best images of the experience. Some of our buggies already have brackets installed, but we cannot guarantee their availability.

Question 14

What happens if I'm late?

Accepted Answer

We ask all participants to arrive at our facilities 30 minutes before the scheduled time for the tour.This period is necessary to complete the check-in, document signing, and security briefing.Tours start at the scheduled time and, out of respect for the other participants, we cannot guarantee that we will wait for latecomers.If you anticipate any delays, please contact us as soon as possible. We will try to find the best solution whenever possible, but participation in the activity cannot be guaranteed.

Question 15

What is the cancellation and change policy?

Accepted Answer

Reservations can be changed or cancelled up to 7 days before the activity date, free of charge.Changes or cancellations made less than 7 days in advance are not eligible for a refund.If the activity has to be cancelled by VianaBuggy due to extreme weather conditions, official warnings, restrictions from authorities or other force majeure events that may compromise the safety of participants, a new date for the activity will be proposed at no additional cost.VianaBuggy cannot be held responsible for any expenses associated with booking the activity, including accommodation, transport, meals, or other costs incurred by participants.

COMMON QUESTIONS